{"id":12,"date":"2025-02-06T21:26:08","date_gmt":"2025-02-06T20:26:08","guid":{"rendered":"https:\/\/idetails.pl\/?page_id=12"},"modified":"2025-05-30T17:29:25","modified_gmt":"2025-05-30T15:29:25","slug":"returnpolicy","status":"publish","type":"page","link":"https:\/\/idetails.pl\/en\/shop\/returnpolicy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"
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Return Policy<\/strong><\/h1>\n\n\n\n

1. Right to withdraw from the contract<\/h2>\n\n\n\n

1.1. The customer has the right to return the purchased product without giving a reason within 14 days of its receipt, in accordance with applicable law.<\/p>\n

1.2. Personalised products made to special order by the Customer are not subject to return.<\/p>\n\n\n\n

2. Return Terms<\/h2>\n\n\n\n

2.1. The product must be returned intact, unused, in original packaging, with full accessories and proof of purchase.<\/p>\n

2.1. The product must be returned intact, unused, in original packaging, with full accessories and proof of purchase.<\/p>\n

2.3. The iDetails Store reserves the right to refuse a return if the product shows signs of use or has been damaged due to the Customer's fault.<\/p>\n\n\n\n

3. Return procedure<\/h2>\n\n\n\n

3.1. To make a return, the Customer should contact the iDetails store by e-mail at: kontakt@idetails.pl<\/a>, providing the order number and the reason for the return.<\/p>\n

3.2. The product should be sent to the address provided by the store staff.<\/p>\n

3.3. The iDetails store does not accept cash on delivery.<\/p>\n\n\n\n

4. Refund<\/h2>\n\n\n\n

4.1. After receiving and verifying the returned product, the store will refund the funds within 14 business days.<\/p>\n

4.2. The refund will be made using the same payment method that the Customer used for the purchase.<\/p>\n

4.3. If the payment was made via the Przelewy24 system, the refund will be made to the bank account associated with this payment.<\/p>\n\n\n\n

5. Complaints<\/h2>\n\n\n\n

5.1. If the Customer has received a defective or damaged product, he or she has the right to submit a complaint within 14 days of receiving the shipment.<\/p>\n

5.2. Complaints should be reported to the following e-mail address: kontakt@idetails.pl<\/a>, attaching photos of the damage and a description of the problem.<\/p>\n

5.3. Complaints are considered within 14 working days. If the complaint is accepted, the Customer will receive a new product or a refund.<\/p>\n\n\n\n

6. Uncollected shipments<\/h2>\n\n\n\n

6.1. If the Customer fails to collect the shipment and returns it to the sender, re-shipment is possible upon payment of additional delivery costs.<\/p>\n

6.2. A refund for an uncollected shipment is possible after deducting the shipping and return costs.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Polityka zwrot\u00f3w 1. Prawo do odst\u0105pienia od umowy 1.1. Klient ma prawo do zwrotu zakupionego produktu bez podania przyczyny w…<\/p>","protected":false},"author":1,"featured_media":0,"parent":5,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"post-meta":{"_edit_lock":["1748618966:1"],"_elementor_edit_mode":["builder"],"_elementor_template_type":["wp-page"],"_elementor_version":["3.28.0"],"_wp_page_template":["default"],"_elementor_data":["[{\"id\":\"45926c3c\",\"elType\":\"container\",\"settings\":[],\"elements\":[{\"id\":\"393acc8c\",\"elType\":\"widget\",\"settings\":{\"editor\":\"\\n

Polityka zwrot\\u00f3w<\\\/strong><\\\/h1>\\n\\n\\n\\n

1. Prawo do odst\\u0105pienia od umowy<\\\/h2>\\n\\n\\n\\n

1.1. Klient ma prawo do zwrotu zakupionego produktu bez podania przyczyny w terminie 14 dni od daty jego otrzymania, zgodnie z obowi\\u0105zuj\\u0105cymi przepisami prawa.<\\\/p>\\n

1.2. Zwrotom nie podlegaj\\u0105 produkty personalizowane, wykonane na specjalne zam\\u00f3wienie Klienta.<\\\/p>\\n\\n\\n\\n

2. Warunki zwrotu<\\\/h2>\\n\\n\\n\\n

2.1. Produkt musi by\\u0107 zwr\\u00f3cony w stanie nienaruszonym, nieu\\u017cywanym, w oryginalnym opakowaniu, z pe\\u0142nym kompletem akcesori\\u00f3w i dowodem zakupu.<\\\/p>\\n

2.2. Klient ponosi koszty przesy\\u0142ki zwrotnej, chyba \\u017ce zwrot wynika z b\\u0142\\u0119du sklepu lub wadliwo\\u015bci produktu.<\\\/p>\\n

2.3. Sklep iDetails zastrzega sobie prawo do odmowy przyj\\u0119cia zwrotu, je\\u015bli produkt nosi \\u015blady u\\u017cytkowania lub zosta\\u0142 uszkodzony z winy Klienta.<\\\/p>\\n\\n\\n\\n

3. Procedura zwrotu<\\\/h2>\\n\\n\\n\\n

3.1. Aby dokona\\u0107 zwrotu, Klient powinien skontaktowa\\u0107 si\\u0119 ze sklepem iDetails drog\\u0105 mailow\\u0105 na adres: kontakt@idetails.pl<\\\/a>, podaj\\u0105c numer zam\\u00f3wienia oraz przyczyn\\u0119 zwrotu.<\\\/p>\\n

3.2. Produkt nale\\u017cy odes\\u0142a\\u0107 na adres wskazany przez obs\\u0142ug\\u0119 sklepu.<\\\/p>\\n

3.3. Sklep iDetails nie przyjmuje przesy\\u0142ek pobraniowych.<\\\/p>\\n\\n\\n\\n

4. Zwrot \\u015brodk\\u00f3w<\\\/h2>\\n\\n\\n\\n

4.1. Po otrzymaniu i zweryfikowaniu zwr\\u00f3conego produktu sklep dokona zwrotu \\u015brodk\\u00f3w w terminie do 14 dni roboczych.<\\\/p>\\n

4.2. Zwrot \\u015brodk\\u00f3w nast\\u0105pi t\\u0105 sam\\u0105 metod\\u0105 p\\u0142atno\\u015bci, jak\\u0105 u\\u017cy\\u0142 Klient podczas zakupu.<\\\/p>\\n

4.3. Je\\u015bli p\\u0142atno\\u015b\\u0107 zosta\\u0142a dokonana przez system Przelewy24, zwrot zostanie dokonany na rachunek bankowy powi\\u0105zany z t\\u0105 p\\u0142atno\\u015bci\\u0105.<\\\/p>\\n\\n\\n\\n

5. Reklamacje<\\\/h2>\\n\\n\\n\\n

5.1. Je\\u015bli Klient otrzyma\\u0142 produkt wadliwy lub uszkodzony, ma prawo do zg\\u0142oszenia reklamacji w terminie 14 dni od daty otrzymania przesy\\u0142ki.<\\\/p>\\n

5.2. Reklamacje nale\\u017cy zg\\u0142osi\\u0107 na adres e-mail: kontakt@idetails.pl<\\\/a>, do\\u0142\\u0105czaj\\u0105c zdj\\u0119cia uszkodzenia oraz opis problemu.<\\\/p>\\n

5.3. Reklamacje s\\u0105 rozpatrywane w terminie do 14 dni roboczych. W przypadku uznania reklamacji Klient otrzyma nowy produkt lub zwrot \\u015brodk\\u00f3w.<\\\/p>\\n\\n\\n\\n

6. Nieodebrane przesy\\u0142ki<\\\/h2>\\n\\n\\n\\n

6.1. W przypadku nieodebrania przesy\\u0142ki przez Klienta i jej zwrotu do nadawcy, ponowna wysy\\u0142ka mo\\u017cliwa jest po uiszczeniu dodatkowych koszt\\u00f3w dostawy.<\\\/p>\\n

6.2. Zwrot \\u015brodk\\u00f3w za nieodebran\\u0105 przesy\\u0142k\\u0119 mo\\u017cliwy jest po potr\\u0105ceniu koszt\\u00f3w wysy\\u0142ki i zwrotu.<\\\/p>\\n\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":false}]"],"_edit_last":["1"],"rank_math_internal_links_processed":["1"],"_cmplz_scanned_post":["1"],"_elementor_page_assets":["a:1:{s:7:\"scripts\";a:1:{i:0;s:18:\"elementor-frontend\";}}"],"_elementor_css":["a:6:{s:4:\"time\";i:1776553244;s:5:\"fonts\";a:0:{}s:5:\"icons\";a:0:{}s:20:\"dynamic_elements_ids\";a:0:{}s:6:\"status\";s:4:\"file\";i:0;s:0:\"\";}"],"_elementor_element_cache":["{\"timeout\":1776646844,\"value\":{\"content\":\"

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